Education & Training
Building a Better Workforce
Today, more than ever, businesses and industries must continuously educate their workforce. This is due to many factors like changing technologies, changing laws and regulations, and, most importantly, changing societal issues and norms. At RWSmith ETC, we aim to offer the best on-site training in the sector and collaborate with other companies to offer a broad range of training specifically designed and customized to meet your needs. An investment in professional development education is essential to create a high-performing business.
Education and Training Offerings Include:
Customer Service Training
Change Management
Teamwork and Motivation
Leadership and Management
Emotional Intelligence / Workplace Dynamics
All classes presented through RWSmith Education, Training, and Consulting come with a
100% Money-Back Guarantee!
If your business is not satisfied with the content or instruction, you will pay nothing for the class.
Choose a training offering below for more information
Confident Customer Service
for Utilities
Enhance your team’s customer service confidence and skills through this on-site training experience.
Navigating Change with Confidence
Understand why change feels challenging and how to move through it with clarity, resilience, and purpose.
Workplace
Dynamics
Imagine a workplace where stress doesn’t spiral into outbursts, disagreements fuel healthy debate, and challenges are tackled with resilience.
Teams That Work
Building Better Teams
What if your employees worked together as ONE TEAM toward a common goal and purpose?
Management Boot Camp
Building Better Managers
Combines much of the content above into a compact yet comprehensive workshop covering a variety of management tips, tricks, and skills.
Creative
Customer Service
Let us guide your utility through a strategic process that will indentify and prioritize
ways your customers/members can be better served.
Congratulations, You’ve Been Promoted, Now What?
For new and experienced managers. This workshop focuses on what to do after a promotion. Grow a great team using these skills.
Teamwork
Combo
The morning focuses on “Self” with Workplace Dynamics content, and the afternoon focuses on “Team” following the Teams That Work curriculum.
Corporate Retreats
Reenergize and refocus your employees through corporate retreats. Corporate retreats can help:
Define Vision
Focus Activities
Align Effort Toward a Single Goal
Boost Lagging Performance
Inspire!
Our staff and partners will work with you to develop custom outings that address your needs. Choose from any combination of available classes, or we can create customer classes just for you. We can also organize additional team-building activities. We will take care of as little or as much of the planning as you want, including site selection, housing, meals, entertainment, and extracurricular activities. Just contact us today to start the discussion and planning. Click HERE for more information.